Krowden video links are supported by video tool Whereby. We've embedded Whereby in our solution. If you face any video calling issues as host or attendees we recommend you to check their Troubleshooting page.
https://whereby.helpscoutdocs.com/article/456-troubleshooting
Or go to: Whereby Trouble shooting Search
Troubleshooting Q&A from the Whereby page
Running into issues?
Use one of the user guides below to help solve the issue
On this page you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!
If the issue that you're experiencing isn't listed, you can get in touch with our support team at support@whereby.com for more help.
Most common issues - User Guides links
My Camera/Microphone isn't working
Sometimes you can click the lock or the video icon (when it's not working, it shows a little cross) and "allow" your Camera and Audio/Microphone access. Please take a look at the screenshot yellow highlighted parts before and after the URL of the session.
